Even though CFA generally excels in customer service, there are occasions when it falls short. Please share any negative experiences you’ve encountered.
Hey everyone, I had a moment where CFA support really left me hanging. I was facing an issue that seemed to need a bit of nuanced help, but the support I got felt a bit off—like they were working off a script rather than really understanding my problem. I wasn’t blown away by their follow-up, and it definitely made me wonder if they might have been juggling too many queries at once or if I just hit a rough patch. Has anyone else felt that the communication was a bit too generic at times? Would love to hear if you think it’s a recurring hiccup or just an occasional off day. Cheers!
i once had a query where support gave unspecific responses, leaving me waitng for days without a clear fix. i felt totally dismissed, like they were reading from a script. not cool when you need help.
I have occasionally encountered issues that have led to frustration with CFA customer support. In one instance, my inquiry was met with responses that seemed rushed and lacking in detail, forcing several follow-ups before I received a satisfactory answer. This deviation from their usual attentive service was disappointing since it left critical issues unresolved for longer than expected. While these instances are rare, they are enough to detrimentally impact the experience, especially when compared to the high standard normally associated with their support.