We’re testing video tutorials and text alerts to streamline NHS app use. Any other ways to simplify digital services, especially for the elderly?
From experience, a significant approach is to provide simple, in-person workshops in community settings where seniors can get one-on-one help with the digital tools. These sessions allow for hands-on practice and immediate feedback, which often builds up much-needed confidence. Additionally, creating a straightforward user interface with large icons and easy-to-read text can help reduce anxiety when navigating the app. Tailoring support to specific needs during these sessions makes the process less overwhelming and more engaging for patients who may not be as comfortable with technology.
i think a live chat support may be handy for elders. sometimes its easier to get help via a quick text session, esp if they’re certianly lost. also, personalized call guidelines work wonders for those reluctant to explore the app alone.
Hey folks, interesting ideas here! I was wondering if we might also consider integrating a voice-guided assistant into the app? Letting users simply speak commands or ask questions could really help those who struggle with text-based interactions, especially when typing might feel intimidating. I mean, a friendly voice could lead them through processes step-by-step, which is often a lot more reassuring than trying to click through pages on their own. Have any of you seen this kind of tech in action elsewhere, or have thoughts on how to implement it smoothly without overwhelming the user? Would love to hear more opinions on whether this might truly lower that digital barrier for the elderly. Cheers!